Solutions

SRM 2.0 – Simplifying Service Delivery

Introducing SRM 2.0, the industry’s leading Service Relationship Management solution. SRM 2.0 will help streamline your end-to-end service delivery process with functionality to improve customer service, increase operational efficiencies, and deliver positive financial impact to your service organization.

SRM 2.0’s inherent flexibility allows for the delivery of a customized solution to address the unique service challenges in your specific industry. SRM 2.0 combines over 30 years of service industry best-practices into a powerful package for improving customer satisfaction and increasing profits. Combined with CSDP’s service industry experience and rapid delivery ability, SRM 2.0 is the solution of choice for improving your organization’s service and bottom line.
The highly flexible Windows or Web user interface in SRM 2.0 will ensure high end-user adoption through its easy navigation, sub-second speed and deep features/functionality.

CUSTOM SOLUTIONS
CSDP’s rapid customization allows for flexible solutions to precisely fit your service business needs and maximize ROI.

PLATFORM INDEPENDENT
CSDP’s service solutions are platform independent and will support most user interface, middleware, and database technologies.

SEAMLESS INTEGRATION
CSDP solutions integrate with any existing legacy or enterprise systems, in addition to EDI, Web, and device-based services.

MICROSOFT TECHNOLOGIES
Many of the solutions we build leverage Microsoft technologies such as .NET, ASP.NET, SQL Server, Silverlight, Windows Workflow foundation and other leading edge development techniques.