10 Signs Your Customer Service Could Use Some Help

If any of these sound like you, it’s time to rethink your customer service methods…

10. Upon entering your place of business, the clients will be greeted and made to feel welcome…if you’re not busy doing anything else.
9. You see your customers as dollar signs. If their monetary value isn’t high enough, why waste any time on them?
8. You have policies in place and these are unbendable—no matter what the situation or client needs.
7. You spend more time telling clients about what you have to offer than listening to what their actual needs are.
6. If a customer calls with a problem you can’t resolve, you transfer them to someone else! Someone will be able to help sooner or later, right?
5. Your clients can depend on you showing up for a service call…within a six hour window…as long as the driver doesn’t forget the work order slip…if they call to confirm their appointment a few times…and if they’re really lucky and the stars are aligned!
4. Your customers can speak to five different representatives about the same issue, receive five different answers…and none of them solve their problem.
3. Your clients would describe your service as “passable” at best… you wouldn’t want to know how they’d describe it at worst! But why would you ask them anyway?
2. Your customers can count on you to keep your word…at least 10% of the time.
1. You feel the customer is always right…as long as what they want agrees with your corporate policies…

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