Should You Focus on Strengths or Your Weaknesses?

When faced with this burning question, most people believe that you should forget about your weaknesses and focus on making your strengths even stronger. However, as the expression goes, “If it’s not broke, don’t fix it.” We believe that you should tend to your weaknesses in order to better your general skill set rather than only focusing on your strengths. In order to be the best at what you do, we believe you must be strong in every area, not just in one. After all, a ship with expensive, state-of-the-art sails is useless if there are holes in its hull.

On the other hand, there is an aphorism that states, “A jack of all trades is a master of none.” That may have been true years ago, but in today’s world, there are so many options available in order to eliminate weaknesses and make your company strong across the board. Methods to consider:

*Outsourcing:
o Gives you widespread access to talent without dramatically increasing your costs. Improves a weaker area of your company while allowing you to focus on your core competencies.

*Automation:
o Improves efficiency and has a large return on investment.

*Internet use:
o Can advance your company’s processes through researching, networking, freeware, web meetings for collaboration and presentations, etc.

*Improve your company’s Corporate Systems:
o Analyze what you use internally, improve them or replace them, invest in them, eliminate duel entry with interfaces between their systems, etc. These systems can be studied, flowcharted, documented, etc., in order to seek improvement of the weaker areas of your company’s processes.

*Take care of Internal Issues:
o Problems inside the company, such as poor communication, low productivity, etc. These can be dealt with through more all-hands calls, a better e-mailing and accountability system, etc.

Once your weaknesses are overcome, you will have learned new approaches to self-improvement, so by overcoming the weaknesses, the knowledge you’ve gained can then be applied to your strengths, which in turn, fortifies your strengths. This can be cycled again and again so that any business can be discovered in this constant self-improvement rotation. Now, you can shift your focus to your core competencies. For example, these may be systems, processes, leadership, and so on. For CSDP, it is customer service. We are people who help the customer because we want to. We think and work proactively and reactively. We look to fix the problem before it becomes a problem, and we look for creative methods in order to solve these potential problems. In doing this, we are building a brand name and creating a following, which helps us gain our customers’ trust and support by being caring and helpful. In return, we get positive word of mouth from our existing customers, allowing us to retain these valued clients while pursuing new activities.

For ways to make your service business the best in the world, contact Customer Service Delivery Platform Corporation. Visit http://www.csdpcorp.com. We represent service in everything we do.

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